KEY DATES

WINNERS 2020

We are proud to present the winners of the International Customer Experience Awards 2020. The Finalists impressed judges during the day’s online presentations before the winners were revealed at the highly anticipated evening awards ceremony.

We hope you enjoyed the day as much as we did!

See you again next year!

Neil Skehel, CEO, Awards International

Overall Winner

BSH Home Appliances Group

Customer-Centric Culture

Gold Awards Winner

Chalhoub Group

Silver Awards Winner

Malaysia Airports Holdings Berhad

Bronze Awards Winner

LV= Financial Services

Customer-Centric Culture - Utilities / Telecoms

Gold Awards Winner

E.ON Romania

Silver Awards Winner

Octopus Energy

Bronze Awards Winner

Turkcell Global Bilgi

Best Customer Experience Strategy

Gold Awards Winner

Shell

Silver Awards Winner

giffgaff and Firstsource

Bronze Awards Winner

Turkcell Global Bilgi

Best Customer Experience Strategy - Project

Gold Awards Winner

EF Kids and Teens

Silver Awards Winner

MediaMarkt Turkey

Bronze Awards Winner

BNP Paribas Personal Finance

Best Use of Customer Insight & Feedback

Gold Awards Winner

SAP

Silver Awards Winner

Sberbank - Implementation of AI-technologies into work with customers requests

Bronze Awards Winner

Sberbank - SberAdviser

Best Use of Customer Insight & Feedback - Voice of Customer

Gold Awards Winner

Telefónica Germany GmbH & Co. OHG

Silver Awards Winner

Dubai Asset Management

Bronze Awards Winner

Ministry of Human Resources & Social Development

Business Change and Transformation

Gold Awards Winner

BSH Home Appliances Group

Silver Awards Winner

Chalhoub Group

Bronze Awards Winner

Dubai Electricity & Water Authority (DEWA)

Business Change and Transformation - SME

Gold Awards Winner

eprimo GmbH

Silver Awards Winner

daa

Bronze Awards Winner

Troy

Best Use of Digital

Gold Awards Winner

Sberbank - The introduction of AI in telemarketing

Silver Awards Winner

Shell

Bronze Awards Winner

Turkcell Global Bilgi

Best Use of Digital - Customers at the Heart of Everything

Gold Awards Winner

Smart Dubai

Silver Awards Winner

Ziezodan

Bronze Awards Winner

Ministry of Housing - Kingdom of Saudi Arabia

Digital Transformation

Gold Awards Winner

Ministry of Housing - Kingdom of Saudi Arabia

Silver Awards Winner

Shell

Bronze Awards Winner

innogy Polska

Digital Transformation - Solution for the Customer

Gold Awards Winner

SAP

Silver Awards Winner

Abu Dhabi Ports - Maqta Gateway

Bronze Awards Winner

Nedbank

Best Use of Mobile

Gold Awards Winner

Kramp, in collaboration with GriDD customer experience, Defigners and Q42

Silver Awards Winner

Ziezodan

Bronze Awards Winner

Ministry of Housing - Kingdom of Saudi Arabia

Best Measurement in Customer Experience

Gold Awards Winner

Ministry of Housing - Kingdom of Saudi Arabia

Silver Awards Winner

Dubai Asset Management

Bronze Awards Winner

Sberbank SME: Real-time Feedback

Contact Centre

Gold Awards Winner

Saudi Customs

Silver Awards Winner

Sberbank - Sberbank Stavropol Contact Centre

Bronze Awards Winner

Sberbank - Chat-bot Sberbank corporate customers

Employee Empowerment

Gold Awards Winner

BSH Home Appliances Group

Silver Awards Winner

LandTech

CX Team of the Year

Gold Awards Winner

BSH Home Appliances Group

Silver Awards Winner

E.ON Romania

Bronze Awards Winner

Shell

CX Team of the Year - Customers at the Heart of Everything

Gold Awards Winner

EF Kids and Teens

Silver Awards Winner

daa

Bronze Awards Winner

Telefónica Germany GmbH & Co. OHG

CX Leader of the Year

Gold Awards Winner

Ministry of Human Resources & Social Development - His Excellency the Assistant Minister Mohammed N. Al Jasser