Nils Schmeling
Customer Experience Management Consultant
Nils is the founder and managing partner at NECXT. He has over 20 years of experience in CX. He navigates organisations towards positive change, e.g. growth in customer experience and in business results. He believes that CX Innovation is a result of CX Inspiration. Therefore, every year he hosts several CX Benchmark Inspiration Tours for leadership teams in America, Asia and Europe. Nils trained hundreds of managers and employees as CXProfessionals. His mission is to put CX into the DNA of organisations, focusing on leadership, employees and customer process design.
