Jaap Wilms, CCXP
With 20+ years of international experience, Jaap Wilms consults, challenges and is a sought after sparring partner for Programme Managers that seek to make their CX and NPS Programmes a success in complex organisations.
Bringing in expertise from a wide array or fields, his previous role was eg. Head of Global NPS in Financial Services where Jaap designed and led a renowned best-in-class NPS Programme in countries across Europe and Asia.
He also gives his popular CX and NPS Masterclasses (CXPA accredited as RTP) around the world.
Drawing from a wide range of corporate experience and expertise Jaap stands out with a strong focus on behaviour, storytelling and engaging the organisation by bringing in novel and offbeat views.
Jaap is a Certified Customer Experience Professional (CCXP, RTP, GlobalCEM, SMX), a frequently asked speaker, a guest lecturer at MBA and universities, and holds two Master’s degrees in Marketing and History of Art.
Go and visit www.jaapwilms.com