Olga Guseva, CCXP
One of the few CXPA recognized trainers in the world, CCXP, MBA, Ph. D. International keynote speaker, blogger, multi-published author of Amazon bestsellers Customer Experience and Customer Experience II, CХ evangelist, head of one of the few consulting companies in Russia focused on CX strategy and customer-centric culture. Completed more than 200 CX and marketing projects in various industries, included, but not limited to oil and gas, chemical, automotive, power sports, banking, finance, hospitality, luxury, agricultural machinery, IT. Olga is an esteemed Ambassador and Member of the Steering Council of the International Customer Experience Awards.