Director of Support Functions
Dewedar has a wide-ranging experience of 23+ years in customer operations, which she gained in a variety of positions in Egyptian American Bank, Xceed, and Metlife. She is experienced in running quality programs and implementing performance management systems within customer contact operations. She has a solid knowledge of large contact centers working environments and variables. Ms. Dewedar is a COPC® Registered Coordinator, ISO Lead Auditor, and holds an Executive Masters in Business Administration from IESE Business School.