Director Customer Experience Strategy and Design
Senior telecom executive and accomplished PhD in Optical Communications, with over 16 years of extensive Telecom experience and unique background in Digitalisation, Customer Experience, Management Consultancy and Programme Management. Career has spanned across a multitude of global Telecom Service Providers, Consultancies and Technology providers. Digital Transformation champion through embracing technology and fostering digital culture and mindset shift. Passionate about delivering delight and value to customers through a digitally-driven Omnichannel experience.