Vice President – Global Engagement Centres
A Senior Customer Experience Professional that has judged at the awards on 4 occasions previously and was nominated by CX magazine as one of the top stars of 2021. I bring over 25 years of experience and have previously held numerous senior global roles including Virgin Atlantic, IKEA and ASOS. Currently at the AICPA where I lead a Global Operation across 4-sites in the US, UK, South Africa and Malaysia. Operating a virtual omnichannel operation that includes outbound contacts. I vehemently believe that as leaders we are constantly learning and look forward to meeting you at the International Awards.