Customer Experience Director
Erdem Sağlamer is the CX Director at Allianz Turkey. He has experience with 15 years on Customer Experience Management in telecommunication and insurance sectors. Throughout his career, he has worked for leading brands such as Turkcell and Sabanci Group. He has deep knowledge of CX Strategy, Loyalty Management, Design Thinking, Digital & CX Culture Transformation, Digital Channels Management, Innovation, CX Journey and Customer Data Analytics. He is 6 Sigma Black Belt and he has been attending both national and international CX summits as a speaker. He is an Industrial Engineer and holds a MBA degree. He has also co-active coach certificated from ICF- International Coaching Federation.