Customer Experience Coordinator
More than 10 years of experience in training, quality and CX processes. Last 3 years focusing on CX of digital channels and their optimization. Directly analyzing customer feedback, creating valuable initiatives/projects out of it, working cross-functionally with various departments and promoting customer voice within the company. Over the course of the last few years, my company started to be customer voice-driven more and more based on strong internal CX promotion, which in the end led to positive NPS changes.