Marcela Herrendoerfer
Founder and Customer Experience Specialist
Marcela is a strategic and transformational leader with vast international experience in hospitality. In her over 20 years of experience, she has a proven track record of successfully developing and executing meaningful business strategies that drive customer experience and preference and deliver exceptional financial results. Now having started her own consultancy, she supports hotels and mid-size companies achieve their business goals by using a holistic customer experience approach to create financial growth, guest preference, and employee engagement.
