Arjen van Hijum
Arjen van Hijum is CEO of excap. Excap has been market leader in mystery shopping and customer journey research in the Benelux for more than 15 years. We are a research and consultancy agency focused on optimizing customer and employee experiences. From our offices in Amsterdam, Groningen and Antwerp our team of professionals is proud to work for companies like Audi, MediaMarkt, Hornbach and TUI.