Senior Vice President, CX Practice Head
Piyali is a seasoned CX Domain expert with more than 16+ years of experience in customer engagement & experience consulting across sectors. Her experience includes helping clients chalk out effective customer journeys and build strong customer-centric strategies. She is passionate about seeking opportunities to capitalize on customers’ insights, promoting continuous improvement disciplines to generate differentiated services and fostering a customer-centric culture that creates a ‘Wow’ Customer Experience for clients. She is also a certified digital marketing professional from Google. Her views on customer experience & strategy have been published and presented in multiple forums & publications.