Customer Experience Manager
For the last 23 years I had the opportunity to work both as a part of large multinational organizations and as a freelancer in different industries such as telecoms, shipping and recently the magic world of retail! Kotsovolos is the leading retailer in Greece and I am really happy to support its vision for excellence. I consider myself as an early adopter of CX, working on both CX and EX Strategy since 2011 and as one of the first CCXPs in Greece. I believe that CX is the mirror for every organization. The moment of truth, where empathy is clearing our vision on how things should be designed and delivered.