Michael Brandt, CCXP
Michael is a CX Strategist with many years under his belt implementing CX programs in global multi-cultural organizations. With over 25 years’ experience in B2B customer-facing operations, he was most recently responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network from 2012 – 2019. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland.