Alina Dimbean
Head of Customer Experience
Alina is leading the Customer Experience Team within E.ON Romania Group, responsible for developing and bringing to life company’s strategy to put the customer at the heart of everything. Her and her team’s focus is on increasing customer satisfaction by redesigning the Journeys and experience the customers using Design Thinking and Agile methodologies, increase employees’ engagement and embed a going-the-extra-mile mindset and drive cultural transformation. Her passion for understanding customers and their needs along with more than 10 years of experience in the field, has enabled her to build a strong program that fosters cross-functional collaboration to transform E.ON Romania into a Customer Centric company, resulting in proven performance of improved Customer Experience for both B2C and B2B over the past years.
