Alina Dimbean
Head of Customer Experience
Alina is leading the Customer Experience Program within E.ON Romania Group, addressing CX strategy, NPS, Customer Journeys redesign using Design Thinking and Agile, employee experience and engagement and cultural transformation. Her passion for understanding customers and their needs together with more than 8 years of experience has enabled her building up a strong program to transform E.ON Romania into a Customer Centric company resulting in the proven performance of improved Customer Experience for both B2C and B2B over the past years.
