Raphael Hergge, CCXP
International Customer Experience Leader
I enjoy working with customers and staff to differentiate experiences and achieve strategic business value. My passion for customer-centricity roots in an extensive international career, managing Customer Success, CX and Service Quality improvements for Fortune 2000 clients in Telecommunications and enterprise industry.
Over past 10 years I had specialized in consulting, designing, and implementing customer-centric culture and business transformations delivering significant business results. I am a Certified Customer Experience Professional (CCXP), skilled Change Management and Lean/Six Sigma Practitioner. https://www.linkedin.com/in/raphaelhergge/