Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker│
Faran Niaz is an accomplished Customer Experience, Digital Transformation & Change Management Expert. Business leader with over 25 years of extensive Global experience with Citibank, Mashreq and ADIB as Global Head of Customer Experience in establishing and running CX Digital and Social media channels, Alternate Channels, Call Centers, Customer Service units, Complaint Resolution units and end-to-end Quality setups. Faran Niaz specializes in strategizing, providing consultations, leading teams, and managing Agile and Journey Map driven Customer Experience to achieve strategic business objectives. Globally acclaimed Customer Experience Judge, Trainer and speaker on various CX platforms as subject matter expert.