Finalists 2019

International Customer Experience Awards 2019

Congratulations to all entrants that have been shortlisted as Finalists. Please note that some categories have been split into several categories based on their initiatives. Company name announced is based on the company details written in the Entry Form. If you would like to update it please contact Marija on marija.prokic@awardsinternational.com.

She will be your Awards Consultant going forward so please get in touch with her to schedule a call and cover next steps.

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Best Customer Experience Strategy - Programme / Project

Oman Telecommunications Company The Holly Private Hospital: Aspen Healthcare E.ON Samsung Electronics Turkey ambuzzador GmbH in partnership with Austrian Airlines AG eNett International Caterpillar Metro Turkey

Best Customer Experience Strategy - CX and Beyond

TUI Benelux Telkom Indonesia Dubai Electricity and Water Authority Northern Gas Networks The Bicester Village Shopping Collection Diversey Turkish Airlines

Best Customer Experience Strategy

The Real Estate Development Fund Fastly Abu Dhabi Ports G Adventures UXBERT Labs Mouwasat Medical Services Co.

Business Change or Transformation - Customer Experience

E.ON Worldline tado° GmbH in partnership with Q experience Telkom Indonesia Actavo The Bicester Village Shopping Collection Dell Technologies SVA Social Security Service for Entrepreneurs in Austria

Business Change or Transformation

Sky (Retail) Pochta Bank Dubai Electricity and Water Authority Northern Gas Networks Spearline Easyship

Customer-Centric Culture

Assist Digital Centre MK AIB Dubai Electricity and Water Authority Kramp Platinum Services @ Dublin Airport

Customer-Centric Culture - Transformation

Aspen Healthcare Česká spořitelna Northern Gas Networks HP Inc. Vita Student Swisscard AECS GmbH The Bicester Village Shopping Collection

Customer Experience Team

KCB Bank Group Unitymedia GmbH DHL Express Caterpillar Platinum Services @ Dublin Airport Kira Systems

Customer Experience Team - Transformation / Solution

Shell tado° GmbH in partnership with Q experience Telkom Indonesia Vita Student innogy SE

Customer Insight & Feedback

iSupplyEnergy Turkish Airlines Oman Telecommunications Company Airbnb & Voxpopme KCB Bank Group Enerjisa Česká spořitelna Dubai Electricity and Water AuthorityPostNL

Best Measurement in Customer Experience

Turkish Airlines AIB KCB Bank Group Dubai Electricity and Water Authority Shell The Real Estate Development Fund PostNL ambuzzador

Employee Empowerment

Aspen Healthcare Metro Turkey ProProfs Worldline National Bank of Fujairah ambuzzdor GmbH, 360° communications Gmbh in partnership with OMV Deutschland GmbH eNett InternationalOxford

Best Use of Mobile

Dubai Health Authority Tatra banka, a.s. Sberbank Sberbank Sberbank Sberbank Telefónica Germany GmbH & Co. OHG

Digital Transformation

Turkish Airlines Dubai Health Authority Swimtime DASA Diagnósticos das Américas Abu Dhabi Ports Shell Umniah

Best Digital Strategy

Huemen Design KCB Bank Group ContactEngine in partnership with Verizon Wireless Abu Dhabi Ports Sberbank Minor HotelsShell

Customer Experience Leadership

Metro Turkey Abu Dhabi Digital Authority in partnership with Teleperformance D.I.B.S KCB Bank Group The Bicester Village Shopping Collection JT Oman Telecommunications Company

Contact Centre

Oman Telecommunications Company Abu Dhabi Digital Authority in partnership with Teleperformance D.I.B.S Dubai Electricity and Water Authority HP Inc.

Customer Complaints

Dubai Electricity and Water Authority Umniah Oxford Dell Technologies

Most Effective Customer Experience in Social Media

KCB Bank Group Merkle Inc HP Inc. Dell Technologies