Futurelab is one of the most experienced European Customer Centricity and Customer Experience (CX) consultancy companies. For more than 15 years we help our clients understand the needs of their clients, develop customer strategies, manage customer experience, and draw profit from customers’ loyalty and word of mouth. In partnership with Confirmit we offer outsourced NPS and VoC, as well as review and calibration of existing VoC programmes. We have developed a CX Maturity Model that allows you to quickly roadmap your way to an impactful CX programme with clearly defined Return on Experience (ROX). Finally we can work with you on developing your Customer Lifecycle Framework to use as the central management tool for driving all your programmes.