Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.


Ian Golding

Customer Experience Specialist

Renata Liuzzi

Managing Partner

Marleen van Wijk

Managing Director

Gökhan Kara

Customer Experience Advisor

Nienke Bloem


Olga Guseva

Managing Partner


Faran Niaz

Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker│

Hendrik Weber

Sr Manager Global CX Partnerships

Ruud Verduin

Consultancy Director

Eytan Hattem, CCXP

Chief Innovation & Business Solutions Officer

Gregorio Uglioni, CCXP

Head of Transformation Operations Services

Ismail Ozenc, CCXP

CX Lead & Consultant

Joost van de Ven

GM Western Europe

Mandisa Makubalo

Managing Director

Sumarie Schreiner, CCXP

Founder and Owner

Sunil Tanuku

Vice President of Delivery, Technology & Business Services