KEY DATES

Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.

Adil Abdullayev

CEO

Alex Hoosemans

Customer Experience Manager

Alexander Hamel

Customer Service Management Consultant

Aline Mueller

#CXWINGWOMAN

Alison Circle

Chief Customer Experience Officer

Anita Siassios, CCXP

Managing Director

Ann-Marie O'Donnell

Customer Strategy Director

Anna Noakes Schulze

Senior Partner for Customer Experience

Annelies D'Hondt

CXP Strategy and Business Transformation Consultant

ARIF ALI GEZMISOGLU

VP CUSTOMER EXPERIENCE & RELATIONS

Arne Roex

Customer Experience Manager

Babs Asselbergs

Co-Founder

Birgitta Brys

Chief Customer Service Officer

Bram Weerts

Head of Global Sales

Caroline van der Geld

Global Senior Manager Patient Experience

CLARE MUSCUTT

Founder and Director

Claudia Gindorf-Bjelkengren

Director Customer Service Transformation EMEA

Craig Lee

Customer Experience Director

Cyreta Laws

Operations and Cx Experience Manager

Daniel Van Hove

CCO

Danielle Navas-Brandt

Managing Director

Dave Wurms

CEO

David Savage

Owner / Strategist

Demet Tunç

CX Council Director / Management consultant

Diana Othieno

Senior Manager, Customer Experience

Diane Magers

CEO

Donna O'Toole

CEO

Douwe Deinum

Director

Dr Francis Goh

CEO & Founder

dr Jean-Pierre Thomassen

Chairman

Edwin Best

CRM & Customer Experience expert / owner

Elly Domene

Chief of Staff & Global Customer Experience

Els Dhaeze

CX Architect

Eric Kluitenberg

Manager Operations CARE & Design

Erik Vercouteren

former Executive Vice President Customer Experience

Evgeny Kolbin

Vice-President, Director of “Digital Corporate Bank” Division

Faran Niaz

GLOBAL HEAD OF CUSTOMER EXPERIENCE

Gayana Helder

Managing Director

Gerda Swinkels-Legierse

Customer Experience Manager

Gerrit Piksen

Expert Customer Insights

Gökhan Kara

CX Manager

Hendrik Weber

Sr Manager Global CX Partnerships

Hilde van Gestel

Lead Customer Experience & Quality

Hugo van der Loo

Manager Customer Services

Ian Golding

Customer Experience Specialist

Ingrid Gordijn

Programme Manager Customer Centricity

Isabelle Peigneur

Customer Excellence Group Manager - Member of the Management Team

Jaap Jansens

Sr. Customer Experience Consultant

Jaap Wilms

International CX Consultant

Jan Rozendaal

Managing consultant and co-owner

Jesko Kandzorra

Head CX Processes

Joacim Lundberg

Customer analyst

Jocelyn McConnachie

Senior CX Expert

Jos Caelers

CEO

Jurrien Kamst

Owner

Katia Janssens

Head of Front Office Sales

Laura Tengerdi

Head of Communications and Customer Experience

Liam James

Head of Client Development, International & Executive

Lorna Makau - Cheruiyot

Senior Manager, Service Experience and Compliance

Lynet Owuor

Head of Customer Experience Department

Marcko Willemsen

Senior Customer Experience Consultant

Marjolein Droog

Customer Strategy - Senior Associate

Mark Janssen

Account Manager

Marlan Hardie

People Engagement Officer

Marleen van Wijk

Managing Director

Martijn van Keulen

Kantar

Martin Mason

Head of Customer Experience

Matthias Marino

Business Director

Maurice Whelan

FOUNDER, MANAGING DIRECTOR

Mohan Krishnaraj

Vice President and Global Head, User Experience Design

Nicolette Wuring

Interim Global Customer Experience Director

Nienke Bloem

Co-Founder

Nils Schmeling

Managing Partner

Olga Guseva

Managing Partner

Olga Kullander

Head of Customer Experience & Business Process

Olivier Mourrieras

CX-impact

Patricia Stone

Head Customer Experience & Analytics

Paul Carter

Managing Director

Peter Kmosko

Founder/CEO

Praveen Nijhara

CEO

Remi WEBER, MBA CCXP

Business Consultant

Renata Liuzzi

Managing Partner

Riccardo Osti

CEO

Rinus Verhart

Manager Customer Contact

Romina Longo

Founder -General Manager

Ronald Rong

Customer Success Manager - EMEA

Ruud Verduin

Head of Consulting

Shimon Ben Ayoun

Managing Director

Sirte Pihlaja

CEO

Siska Bossuyt

Customer Enthusiasm Officer

Spiros Milonas

Founder

Stefan Kolle

CEO

Stefan Osthaus

CEO

Stephanie Ogulin

Managing Director | Experience Design

Thirza Rottier

Customer Experience Management Consultant

Thomas Bagnall

Vice President of Strategy and Digital

Tirza Schmidt

Customer Experience Manager

Tony Lynch

Managing Director

Tue Søttrup

VP of Customer Experience

Vassilis Vassiliadis

Founder