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KEY DATES

Awards Timetable

Agenda (18th November)


As we build up to the ceremony in the evening, we’ll be hearing from a phenomenal speaking line-up. This is your chance to deepen your knowledge of the hottest issues in CX and put your questions to our expert panellists. Take a look at what you can expect!


All times in the agenda are Central European Time (CET)


Build-up to the Awards Ceremony
11:30 - 11:35 Welcome from the CXTrendTalks Host - Ian Stokol
11:35 - 12:05 CXTrendTalks Session 1 - Darren Bayney, Business Service Enablement Consultant at BT
12:05 - 12:35 CXTrendTalks Session 2 - Helen Willson, Global Chief Experience Officer - Customer Experience and Channel Performance at Ipsos
12:35 - 13:05 CXTrendTalks Session 3 - Sally Lawler Kennedy, Sr. Director Innovation & Customer Experience at SAP
13:05 - 13:50 Panel Discussion - Helen Wilson, Sally Lawler Kennedy, Greg Melia CAE, CEO at Customer Experience Professionals Association (CXPA) and Rajat Chawla CCXP, Founder of Koyopo
13:50 - 14:00 Build-up to the Awards Ceremony
Awards Ceremony
14:00 - 14:15 Welcome from the Awards Ceremony hosts Nienke Bloem and Ian Golding
Part 1 - Empowering Communication
14:15 - 14:30 Winners Announcement*
14:30 - 14:45 SOS Children's Villages Keynote & Raffle
14:45 - 15:00 Winners Announcement*
15:00 - 15:15 Keynote speaker - Sri Safitri, DEVP Customer Experience & Digitalisation - Chief Digital Business Office at Telkom Indonesia
15:15 - 15:35 Winners Announcement*
Part 2 - Embracing the New Ways
15:35 - 15:55 Winners Announcement*
15:55 - 16:10 SOS Children's Villages Keynote & Raffle
16:10 - 16:25 Winners Announcement*
16:25 - 16:40 Keynote speaker - Stella Kamau, Senior Director, Customer Experience - Africa at bioMérieux
16:40 - 17:05 Winners Announcement*
Part 3 - Adapting for Excellence
17:05 - 17:20 Winners Announcement*
17:20 - 17:35 SOS Children's Villages Keynote & Raffle
17:35 - 17:50 Winners Announcement*
17:50 - 18:05 Keynote speaker - Gabe Smith, Content Manager & Associate Director at Customer Experience Professionals Association (CXPA)
18:05 - 18:25 Winners Announcement*
Part 4 - Honouring People at the Heart
18:25 - 18:45 Winners Announcement*
18:45 - 19:00 SOS Children's Villages Keynote & Raffle
19:00 - 19:10 Winners Announcement*
19:10 - 19:25 Keynote speaker - Leslie Stretch, President and CEO at Medallia
19:25 - 19:40 Winners Announcement*
19:40 - 19:45 Overall Winner Announcement

* For the informaiton on the approximate time for each category announcement, go to the Agenda section on the Awards Manager.