KEY DATES

LOVE YOUR CUSTOMER. LOVE YOURSELF.

amsterdam
HOW TO ENTER

What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding!
Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle

Welcome

Welcome to the International Customer Experience Awards!

Held in Amsterdam on 19th November, 2020, this is a truly global celebration of customer experience.

Brought to you by Awards International, the ICXA celebrates the incredible work done by CX professionals all over the world - and gives you a chance for recognition!

It’s a complete end-to-end experience: from the moment you arrive to the end of the Awards ceremony, you will find the day and evening fulfilling, enlightening - and fun!

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.
Jan Rozendaal, Managing Consultant, Looyint

Fairest Awards

  • At least 5 judges for every category..
  • Every entry is scored at least 10 times (once online and once at the live presentations by every judge in the category).
  • 6,000 unique scores on the day, plus 6,000 scores from written entries.
  • Each entry scrutinised by independent judges for at least 7.5 hours


No other awards undertakes this level of scrutiny of the entries.

In recognition of this, we are recipients of the coveted Gold Trust Mark from the Independent Awards Standards Council for the second year running.

And with live presentations that you can attend, talks from top CX influencers and networking opportunities throughout the day, this is so much more than an Awards ceremony!

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.
Lee Robinson, Customer Service Director, Baxi Customer Support

CX Movement

ICXA ® s a worldwide CX movement, giving you the chance to meet and compete with companies from all over the world. In February, we held the Gulf Customer Experience Awards in Dubai, and in October, we’re looking forward to the UK Customer Experience Awards at Wembley Stadium.

We’re also excited to hold the inaugural South East Europe Customer Experience Awards in Belgrade on 29th May, and we’ll be launching in Northern Europe and North America in 2020.

CX has gone global, and we’ve been leading the way.

What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding!
Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle

What's new?

  • An updated set of 17 categories. No matter the size, sector or scope of your organisation, we have the right category for you!
  • A simplified entry form, now featuring 7 questions (8 for the team and professional categories).
  • Brand new awards software, Awards Manager 2. We are the only awards which have a bespoke awards software, giving full auditability of scoring and feedback reports. Customers now have their own portal and account so you can keep coming back to the application until your entries are perfectly crafted.
  • #CXtrendstalks. Throughout the day, specialist CX speakers will be keeping us up to date on the latest CX news, research and best practice.

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.
Jan Rozendaal, Managing Consultant, Looyint

The Judges

We are the only Awards where judges can apply for the position!

A judge spends 1.5 hours assessing each entry, online and at the finals. With at least 5 judges per category, that means your entry is considered for a minimum of 7.5 hours!

Our judges have an extraordinary experience, as Kantar's research shows:

Judges report positive experience
Who’s judging this year?

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.
Lee Robinson, Customer Service Director, Baxi Customer Support

Awards Experience

The Awards will be held in Amsterdam. As a city with a distinguished history of global trade, it’s the perfect place to compete for the ultimate accolades in the world of international customer experience.

From 9am to 5pm, finalists present in front of independent judging panels, with plenty of networking opportunities throughout the day.

Once all the presentations have finished, we host a memorable Awards ceremony in the evening.

Find out the winners and enjoy some spectacular entertainment!