Winners 2020

Entering the UK Business Awards was such a great experience for us, the virtual judging and awards ceremony was just as thrilling as if we had been there in person. Prior to the awards, the organisers were so supportive with any questions we had, and the judges were really high calibre.

Dr Paul Phillips CBE Principal Weston College

LIVE Online

LIVE Online Awards Experience - from start to finish.

We held our first fully LIVE Online event, the South East Europe Customer Experience Awards on the 29th May and it was fun, engaging and in the words of one of our chairs of judges.

'I've got goosebumps, just like the real thing'. Donna O'Toole - August Ltd

Customer feedback from UK Business Awards and UK Digital Experience Awards showed 100% customer satisfaction. Have a look at the videos from those awards.

Videos from awards

Its going to be AMAZING!

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.

Jan Rozendaal, Managing Consultant, Looyint

Awards Finals

It's an exhilarating experience. It’s a challenge, it’s fun, it’s active and it’s exciting and it's all online, from start to finish.

During the finals, 19 panels of judges assess the entries in live presentations. Categories of up to 7 finalists make presentations of 30 minutes to the judges. Back to back presentations are scored by the judges and the scores are entered into the online application, along with feedback and comments.

From 9am to 5pm, finalists present their initiatives in front of the panels of independent judges.

Many of these are open to spectators, so you’ll have the opportunity to attend open presentations throughout the day where more than see more than 110 examples of the best in customer experience.

Each category will have its own “room”, administered by a member of the Awards International team, in which each of the category’s presentations will take place.

Throughout the day, you’ll have the chance to learn, connect - and win!

Have a look at this years Finalists lineup!

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.

Lee Robinson, Customer Service Director, Baxi Customer Support

Awards Ceremony

After a day of presentations, we will all come together online for the Awards Ceremony and party between 1900 and 2200. It’s going to be an extraordinary celebration of the achievements of CX professionals across the Globe.

Featuring - The Hatters Tea Party! (with best hat competitions and prizes), winners announcement, partying online to a live DJ set, sharing your success with your colleagues and families. To really push the boat out we’ll be giving you ways to order food and drink for your colleagues to share together, LIVE Online - or come up with your own fun ideas for this exciting first time ever event!

This is your chance to get recognition for your CX efforts, and gain greater appreciation for the progress made in customer experience over the last year. We hope you can join us!

Those who attend with their teams have the best Awards experience. Celebrating your CX success with those that made it possible makes the whole event more special.


0900 - 1700 Awards Finals, CX TrendTalks™ and Networking
1900 - 2200 Awards Ceremony and Party

Keynote Speakers:

Fred Reichheld
Creator of the Net Promoter System
Gabe Smith

(Full agenda published in Awards Manager™)

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.

Jan Rozendaal, Managing Consultant, Looyint


Our events are designed so you can learn, connect and win!

Network with hundreds of CX professionals at International CXA® via AwardsManager™ .Swipe through the profiles of event attendees and book a meeting with them.

On November 19th we will have more opportunities and ways to network than ever before.

Book a call with Marija today to find out more about networking and other benefits of attending the International CX Awards.

What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding!

Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle


Alongside the Awards Finalists Presentations there’s a lineup of CX professionals who will be keeping us up to date on the latest research and sharing their opinions on what is happening in CX. The presentations will be followed by a panel discussion made up of all the presenters.

How Will The Sessions Work?

  • The sessions will start around 9 and culminate in the afternoon with a panel Q&A.
  • Six 30 minute sessions on the state of CX from some of the leading global CX authorities.
  • The 30 minute panel discussion will be chaired by CEO of Awards International Neil Skehel and panelists will answer critical questions on the future of CX in this post pandemic world and from the audience.
  • All event attendees are welcome to attend.

Agenda available soon!

About the Awards

This global celebration of customer experience will take place fully online on 19th November 2020.

Brought to you by Awards International, the iCXA celebrates the incredible work done by CX professionals all over the world - and gives you a chance for recognition!

It’s a complete end-to-end experience: from the moment you register to the end of the Awards ceremony, you will find the day and evening fulfilling, enlightening - and fun!

Customer Satisfaction
Net Promoter Score of +72
Research by Kantar. n=158

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