KEY DATES

LOVE YOUR CUSTOMER. LOVE YOURSELF.

LIVE ONLINE
HOW TO ENTER

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.
Jan Rozendaal, Managing Consultant, Looyint

LIVE Online

LIVE Online Awards Experience - from start to finish

Due to the public health situation, we’ve decided to hold the International Experience Awards entirely online this year. This was not an easy decision, but the right one in the interests of our employees’ and customers’ health.

We are confident in providing an exceptional online awards experience. We held our first online event, the South East Europe Customer Experience Awards, on 29th May: it was highly enjoyable, engaging and inspirational. In the words of Donna O’Toole - “I’ve got goosebumps, it’s just like the real thing!”

All presentations and judging will take place online throughout the day, followed by an unforgettable Awards Ceremony in the evening.

What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding!
Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle

Welcome

Welcome to the International Customer Experience Awards!

This global celebration of customer experience will take place fully online on 19th November 2020.

Brought to you by Awards International, the iCXA celebrates the incredible work done by CX professionals all over the world - and gives you a chance for recognition!

It’s a complete end-to-end experience: from the moment you register to the end of the Awards ceremony, you will find the day and evening fulfilling, enlightening - and fun!

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.
Jan Rozendaal, Managing Consultant, Looyint

Fairest Awards

  • At least 5 judges for every category..
  • Every entry is scored at least 10 times (once online and once at the live presentations by every judge in the category).
  • 6,000 unique scores on the day, plus 6,000 scores from written entries.
  • Each entry scrutinised by independent judges for at least 7.5 hours


No other awards undertakes this level of scrutiny of the entries.

In recognition of this, we are recipients of the coveted Gold Trust Mark from the Independent Awards Standards Council for the second year running.

And with dozens of presentations that you can attend, talks from top CX influencers and networking opportunities throughout the day, this is so much more than an Awards ceremony!

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.
Lee Robinson, Customer Service Director, Baxi Customer Support

CX Movement

ICXA ® is a worldwide CX movement, giving you the chance to meet and compete with companies from all over the world. We held the Gulf Customer Experience Awards in Dubai on 18th February, and we’ll also be holding the UK Customer Experience Awards on October 15th.

On 29th May, we were delighted to hold the inaugural South East Europe Customer Experience Awards. This was our first time pioneering an online awards experience, and we’re glad to say it was a resounding success: we had 100% positive feedback from our customers!

CX has gone global, and we’ve been leading the way.

What a fabulous experience this was, with so many CX professionals in one place! How can one leave without feeling even more motivated about putting customers at the heart of your business. Well done to judges who gave up their time - the effort and passion in those presentations was outstanding!
Emma Sutton, Senior Customer Director EMEA, Cloud Transformation, Oracle

What Else is New?

  • An updated set of 16 categories. No matter the size, sector or scope of your organisation, we have the right category for you!
  • A simplified entry form, now featuring 7 questions (8 for the team and professional categories).
  • Brand new awards software, Awards Manager 2. We are the only awards which have a bespoke awards software, giving full auditability of scoring and feedback reports. Customers now have their own portal and account so you can keep coming back to the application until your entries are perfectly crafted.
  • #CXTrendTalks™. Throughout the day, specialist CX speakers will be keeping us up to date on the latest CX news, research and best practice.

Not only was the event entertaining, it also provided an excellent opportunity to learn about CX efforts in a wide range of activities from an interesting mix of organisations.
Jan Rozendaal, Managing Consultant, Looyint

The Judges

We are the only Awards where judges can apply for the position!

A judge spends 1.5 hours assessing each entry, online and at the finals. With at least 5 judges per category, that means your entry is considered for a minimum of 7.5 hours!

Our judges have an extraordinary experience, as Kantar's research shows:

Judges report positive experience
Who’s judging this year?

We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for customers. This nomination shows that all their hard work is paying off, and is being recognised.
Lee Robinson, Customer Service Director, Baxi Customer Support

Online Awards Experience

The Awards are a full-day experience, held fully online using the latest videoconferencing software.

From 9am to 5pm, finalists present their initiatives in front of independent judging panels: this is the Awards Finals. Each category will have its own “room”, administered by a member of the Awards International team, in which each of the category’s presentations will take place. Many of these are open to spectators, so you’ll have the opportunity to attend open presentations throughout the day and see dozens of examples of top customer experience.

We’re also organising a series of #CXTrendTalks™, in which leading CX specialists will discuss the latest developments in customer experience and give you useful, practical advice.

Then, in the evening, we'll enjoy the online Awards Ceremony, which will feature keynote speakers, a charity raffle, amazing entertainment and, of course, the announcement of the winners in each of the 16 categories. At the end of the ceremony, we’ll also find out the Overall Winner!

Throughout the day, you’ll have the chance to learn, connect - and win!